At Banatique, your satisfaction is our priority. If you receive the wrong product, we’re here to make it right!

What You Can Expect:
If you received an incorrect item, you are eligible for:
Free exchange for the correct product
OR
A gift voucher of equal value, redeemable on your next purchase

Conditions:
The product must be unworn, unused, and with original tags & packaging
Exchange/gift voucher request must be made within 7 days of delivery
Please provide your order ID and a photo of the product received

How to Request:
Email us at Banatique@gmail.com with your order details
Mention if you prefer an exchange or a gift voucher
Our team will respond within 24–48 hours

Note: We do not offer refunds for incorrect product issues, only exchanges or vouchers.